Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Steam Leap (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
very quality and convenient, durable .. so basically 'm really very glad
Nice product and quality, looks really amazing!
lovely! just what i've been looking for
up to my expectations. looks cool
quality + very very fast shipping! excellent store!!
For such a low cost, is great. Thanks to the seller!
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
let's face it. a brand new is not a something you'd find easily, but the seller did the impossible. great job!
with a reasonable price. thanks!
I love it!! really good! My first time buying and of course will buy again~ i recommend!
Thanks for fast shipping! The is better than I expected!
can't wait to try my new . looks promising
all as described. insanely satisfied. really thanks!
I don't have any doubts where to buy online anymore. it's now my favourite store ever
When I placed my order, discount was significant. It saved me lots of money!
makes a perfect gift. couldn't be happier!
as seen from reviews on , it is a truly great item. can't wait to get it delivered and see myself :-)
For my budget is the perfect solution
I'm super happy, everything is great, quality sooooo amazing, good store, advice!)
That's the best offer in this category! awesome
Very good, i think that probably later i will buy from this store again.
The store is just the best. thanks for
Though I've only had this good for 2 days 3 weeks I'm quite overjoyed with it. This a profitable bargain. I ordered it for my friend. We were both inspired with the quality of the. The parcel actually came soon and I was quite glad. way outran my beliefs. I would definitely recommend this . approve it so much I am already planning to order more.